Welcome to MargSarthi ("Platform", "Company", "we", "our", or "us"). By accessing, registering, using, or purchasing any service through our platform, website, applications, representatives, agents, counselors, or support teams, you agree to comply with and be legally bound by these Terms & Conditions.

If you do not agree with these Terms, you must not use our services.

MargSarthi provides:

• Educational guidance
• Counseling support
• Application assistance
• Documentation assistance
• Admission process support
• Information and coordination services
• Communication and follow-up support
• Student support and workflow assistance

The Company acts only as a facilitation, guidance, and support platform.

The Company does NOT act as:

• A university
• A government authority
• An admission authority
• A regulatory body
• A scholarship authority
• A placement authority

The Company does not guarantee:

• Admission confirmation
• Seat allotment
• Merit list selection
• Government college selection
• Counseling outcome
• Scholarship approval
• Rank improvement
• Document approval
• Visa approval
• Job placement
• Internship confirmation
• Any specific educational or career outcome

All admissions, selections, approvals, and allotments remain subject to:

• Merit
• Eligibility
• Availability
• Institutional rules
• Government regulations
• University policies
• Third-party decisions

Any statement made by any agent, counselor, caller, or representative contrary to this clause shall not be considered legally binding upon the Company.

Users acknowledge that they are not relying solely upon any verbal statement, informal assurance, marketing communication, or agent representation while making payments or using the platform services.

The Company operates strictly on a best-effort assistance and support model and does not guarantee any specific educational, institutional, regulatory, financial, or career outcome.

No oral commitment, verbal assurance, informal communication, or statement made by any representative shall override these Terms unless explicitly confirmed through official written communication issued by the Company.

Unless explicitly stated in writing, the Company is not affiliated with:

• Any government body
• Any ministry
• Any examination authority
• Any university authority
• Any counseling authority
• Any recruitment board

Users must independently verify institutional information before making decisions.

The user is solely responsible for:

• Providing accurate information
• Providing valid documents
• Meeting eligibility requirements
• Verifying institution details
• Verifying course details
• Verifying fee structures
• Verifying deadlines
• Verifying legal and academic requirements

The Company shall not be responsible for rejection caused by:

• Incorrect information
• Fake or invalid documents
• Eligibility failure
• Missed deadlines
• Institutional policy changes
• Government rule changes
• Third-party actions

All payments made to the Company are considered payments for:

• Consultation
• Guidance
• Processing
• Coordination
• Support services
• Operational assistance
• Resource allocation
• Workflow handling

Payments are not direct payments for guaranteed admission, guaranteed approval, guaranteed selection, or guaranteed outcomes.

7.1 General Rule

All payments made to the Company are generally non-refundable.

Once a payment has been successfully processed, the Company allocates resources, operational time, support infrastructure, workforce, and processing effort toward the user's case.

Therefore:

• Refund requests may not be entertained after payment processing.
• Dissatisfaction with outcome alone shall not automatically qualify for refund.
• Non-selection, rejection, or institutional decisions shall not create refund liability.

7.2 Exceptions

The Company may, at its sole discretion, review exceptional refund requests in cases involving:

• Duplicate payment
• Technical payment error
• Incorrect amount charged due to system malfunction

Any refund decision shall remain final and binding.

Fraudulent payment disputes, chargebacks, reversal abuse, or misuse of payment systems after availing operational services may result in:

• Account suspension
• Service restriction
• Internal investigation
• Recovery proceedings
• Reporting to relevant payment or regulatory authorities, where legally applicable

The Company may use:

• Agents
• Counselors
• Calling representatives
• Service associates
• Independent contractors
• Support partners

The Company shall not be liable for:

• Unauthorized promises made by agents
• Personal commitments made outside the platform
• Verbal guarantees
• Side agreements
• External transactions

Users are advised to rely only on official platform records, invoices, dashboards, and written communications.

By registering, submitting forms, uploading documents, making payments, interacting with agents/callers, or using the platform, the user expressly consents to the collection, storage, processing, and operational use of submitted information for service-related purposes.

This may include:

• Name
• Phone number
• Email address
• Academic information
• Uploaded documents
• Communication records
• Payment-related information
• Support interactions

The Company may use such information for:

• Service delivery
• Verification
• Case processing
• Support operations
• Follow-ups
• Communication
• Internal analytics
• Fraud prevention
• Operational workflow management

The Company does not sell personal data as an independent commercial product.

The Company aims to operate its platform, data handling practices, communication systems, and operational workflows in accordance with applicable Indian laws and regulatory principles, including but not limited to:

• The Digital Personal Data Protection Act, 2023 (DPDP Act)
• The Information Technology Act, 2000
• Applicable Information Technology Rules and intermediary-related compliance requirements
• Consumer protection and electronic transaction related provisions applicable under Indian law

The Company undertakes commercially reasonable efforts to maintain operational safeguards, access controls, and responsible handling of user information in accordance with applicable legal and operational standards.

However, the Company may share necessary information with:

• Educational institutions
• Service partners
• Verification teams
• Operational associates
• Technology providers

strictly for service-related and operational purposes.

The user acknowledges that digital communication and online systems may involve inherent technical risks, and the Company shall not be held liable for unauthorized access, cyber incidents, third-party breaches, or technical vulnerabilities beyond reasonable operational control.

Electronic records, payment logs, dashboard activity, timestamps, communication logs, uploaded documents, operational records, and digital system records maintained by the Company shall be treated as valid operational and electronic records.

Users are responsible for ensuring that the information and documents submitted by them are lawful, accurate, and authorized for sharing.

By using the platform, the user consents to receiving:

• Calls
• SMS
• WhatsApp messages
• Emails
• Notifications
• Follow-up communications

for service, support, operational, and informational purposes.

The Company reserves the right to:

• Suspend accounts
• Reject cases
• Block transactions
• Deny services
• Report suspicious activity

in cases involving:

• Fraud
• Abuse
• Chargebacks
• Fake documents
• Misrepresentation
• Illegal activity

To the maximum extent permitted under applicable law, the Company shall not be liable for:

• Admission rejection
• Seat loss
• Counseling outcome
• Institutional decisions
• Academic loss
• Financial loss
• Indirect damages
• Consequential damages
• Delays caused by third parties
• Government actions
• Technical interruptions

The user's use of the platform and services is entirely at their own discretion and risk.

All platform content including:

• Logos
• Branding
• Systems
• Dashboards
• Designs
• Workflows
• Documents
• Graphics
• Software

remain the exclusive property of the Company.

Unauthorized copying, resale, distribution, or misuse is prohibited.

Users agree not to use the platform for:

• Fraudulent activity
• Illegal admission practices
• Fake documentation
• Misrepresentation
• Identity misuse
• Unlawful activities

The Company reserves the right to cooperate with lawful authorities where legally required.

The Company does not guarantee uninterrupted availability of:

• Website
• Dashboards
• Payment systems
• Communication systems
• Support services

Temporary interruptions, maintenance, or technical failures may occur.

The Company shall not be liable for delays, interruptions, operational impact, or service limitations caused by events beyond reasonable operational control, including but not limited to:

• Government actions
• Policy changes
• Technical outages
• Cyber incidents
• Third-party failures
• Institutional delays
• Natural events
• Infrastructure disruptions
• Force majeure events

The Company reserves the right to:

• Modify services
• Modify pricing
• Modify workflows
• Modify policies
• Update these Terms & Conditions

without prior notice.

Continued use of the platform constitutes acceptance of revised terms.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of competent courts determined by the Company’s registered operational jurisdiction.

Before initiation of formal legal proceedings, users agree that disputes may first be attempted to be resolved through internal communication, operational review, mediation, or arbitration mechanisms, where applicable.

By:

• Registering
• Logging in
• Making payment
• Using the platform
• Accessing services
• Continuing communication

the user acknowledges that they have read, understood, and agreed to these Terms & Conditions.

The Company provides guidance, coordination, support, and facilitation services only.

The Company does not sell guaranteed admissions, guaranteed government seats, guaranteed approvals, or guaranteed educational outcomes.

All final decisions remain solely subject to institutional, regulatory, and legal processes.

Users are advised not to interpret guidance, coordination, support, counseling, assistance, or operational facilitation as assurance of guaranteed results.

Final decisions remain solely subject to institutions, universities, counseling authorities, examination systems, regulatory bodies, and third-party processes over which the Company has no direct operational control.

Users acknowledge that all educational, financial, and career decisions are made voluntarily at their own discretion and risk.

This document is a draft template intended for operational structuring purposes. The Company should have these Terms reviewed and finalized by a qualified legal professional familiar with:

• Indian contract law
• Consumer protection law
• Educational regulations
• Data protection and privacy compliance
• Platform liability structures